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POLICIES, TERMS & CONDITIONS

This agreement is between you the business using our services, and us Contrado Imaging Ltd (UK Registered company number 4666562 Registered Office, 36-38 Westbourne Grove Newton Road, London W2 5SH)

Terms of use of this web site and services

Introduction
This web site is operated by Contrado Imaging Ltd (Bags of Love [tm] or Photo Canvas are a trade names and are included in "we" or "us" or Contrado Imaging Ltd). We refer to the trade relationship as Trade Partnership. We refer to your account as Trade Account. We refer to you the business buying from Contrado Imaging Ltd as the Partner. We refer to the online buying system as the Trade Partner System or TPS.

The web site provides access to a number of services that may be used in accordance with these terms. The services include:
the ability to upload digital images to the web site or to email digital images to us so that we can process them on your behalf;
the ability to order products of images that have been uploaded to the web site or emailed or posted to us.
These terms govern the relationship between you and us. The web site (and the services provided through the web site) can only be used if you agree to these terms. You may only use the web site in accordance with these terms.
Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.
We may modify these terms at any time. We will post the modified terms on the web site so note that they may alter over time. We require that you revisit these terms when you use or return to this web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.

Note - Terms and Conditions of Sale are dealt with here in advance. By purchasing though our TPS (trade partner system) you are agreeing to the terms. Please be sure to reread these before the time of ordering if in any doubt. If you make a telephone order to us (based on the fact that you can't for whatever reason use the online web purchasing facility or use the order forms) then we alert you now to the fact that terms and conditions apply. Your provision of any payment details or prior account, would deem that the terms are accepted by you as a buyer.
Note - Payment - you are agreeing to pay us the prices given in the TPS pricelist or schedule. You are agreeing to paying these sums at point of sale with a credit or debit card or similar.
Note - All Product Sizes are pretty accurate, but due to the nature of making customised products by hand and one by one, there will be marginal size differences in the finished item to the sizes quoted on this web site. Occasionally we may substitute materials and adjust product design to accommodate production considerations in relation to supply or stock shortages.
Note - All Promotional Images of our products are good guides for what we make. We do not warrant that the final item will be exactly as per the images contained in this web site. There are often improvements made to products that are not visible in the promotion photographs, and there may be occasion when a stock component may be unavailable giving rise to the need to supply a variant of that part in the finished item.

Note - Delivery Times are stated in good faith. Wherever a delivery time is stated, it serves as a guide timeline and we do not warrant that the products will be with you on a specific date. We will do our best to meet these timelines but cannot guarantee it. Over 98% of our products are delivered inside our quoted timelines.

Images
You may upload digital images to the web site yourself or email them to us to upload to the web site and store on your behalf. Your copyright is strictly protected - but you are permitting us and our finishing services to render the images for the final purpose. Images uploaded to the web site or emailed to us for uploading are preferred by us to be digital images in JPEG format (.jpg), although we do accept and work with other files formats. Images uploaded by you or by us on your behalf which are then turned into a personalised item will (subject to the restrictions in these terms) be made available for viewing to other users of this site for display in our Gallery. You have the option to decline permission to do this at the stage of ordering.

What you are allowed to do
You may access any part of the web site that is password protected to be your account plus any other public parts of our site. The purpose of accessing this Trade Partner System is for you buy products though our ordering facility for your customers. Access to some parts of the site is only available if you have a valid password. You may not access these areas without a valid password.

You are allowed to use our promotional images and texts provided in the Image and Data Banks. These are the only images we will allow you to publish on your website or promotional literature and they are only to be used in support of selling products we can supply you.

What you are not allowed to do
You not are allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the Contrado web sites EXCEPT where it is overtly used to promote Contrado products that we supply to you as set out under "what you are allowed to do"

You are not allowed to use the web site (or to copy or use any material from the web site) for any commercial purpose other than to conduct commercial practice with Contrado.
You are not allowed to remove any copyright, trade mark or any other intellectual property notices contained in the original material from any material copied or printed off from the web site.
You must keep your password secure at all times. You will be responsible for any damage caused by unauthorised access resulting from your failure to keep your password secure.
You are not allowed to upload, email to us or order products of any images or other material which contain:
pornographic or obscene material;
racist material;
material that is likely to incite hatred against any person or group;
blasphemous material;
defamatory or otherwise actionable material;
images of any criminal act;
material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party;
material that breaches any applicable laws or legislation
We may at our discretion contact law enforcement authorities if we believe that anything unlawful is occurring or has occurred in relation to the web site (including the uploading or emailing of any images in breach of the above restrictions). We may provide copies of any relevant images or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us.
We may without notice and at our sole discretion delete or remove any image that has been uploaded, emailed or submitted for printing in breach of these terms.
We may refuse to provide any further services to anyone who breaches these terms. You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of:
any use by you or your guests of this web site in breach of these terms, any claim that the uploading or emailing of any images by you or on your behalf is an infringement of any third party's copyright, trade mark or other intellectual property rights;
any claim that the processing, printing or other dealing with by us in accordance with these terms of any images uploaded or emailed by you or on your behalf is an infringement of any third party's copyright, trade mark or other intellectual property rights.

Rights
You retain all intellectual property rights, including copyright, to the images that you have uploaded to the web site or emailed to us. You allow Contrado and it's operatives, staff, and suppliers to carry out your order instructions with the images.
We may delete, remove or refuse to display any at our sole discretion.
We may display, modify, print, transmit, distribute or delete any of the images that you upload or email to us, provided that this use is necessary in order to provide any of the services offered by us via the web site or is otherwise allowed by these terms.
It is a condition of allowing you to use the web site and any services offered through it that you have the right to copy, upload or otherwise deal with images in relation to the web site and to allow us to process and otherwise deal with those images in accordance with these terms. You may not upload, email to us, request us to print or otherwise deal in relation to the web site with any images or other material unless you have the right to do so and to allow us to use such images or other material in accordance with these terms. For example, you may not take photos from another web site or other publication and do anything with them unless you have the permission of the relevant rights owner.

Operation of the web site and Trade Partner System (TPS)
We offer free access to the TPS ordering and fulfillment system to valid trade partners. We have designed and built it at considerable cost to allow Trade Users simple ordering. We are not obliged to offer or maintain it except at our sole discretion. A Trade Partner is invited to use it at our discretion and we may withdraw the service at our discretion.
We may change the format and content of the web site (or any products or services offered by this web site) at any time.
We may terminate or suspend the operation of this web site (or terminate or suspend provision of any products or services offered via this web site) for support or maintenance work, in order to update the content or for any other reason. We may do this at any time and without notice.
You are advised to keep back ups of all material provided to us. In particular, it is up to you to keep backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for loss of, deletion or corruption of any images or any other material.

Data protection
Personal data provided to us through this web site will only be used in accordance with our privacy policy. We do nothing else with it other than fulfill the orders. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our privacy policy.

If and when you provide your customer details though our systems we warrant that we will not do anything with them except fulfill your orders. We do not store them save for the purposes of your order delivery.

Services/ products
Once you have placed an order for any goods or services via this web site (including any order for product or services), the order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be by email or post. The decision as to whether to accept any order from you is at our discretion and we are not bound to do so. We may, at our sole discretion, refund all monies and cancel any orders.

To maintain continuity of service we reserve the right to use alternative materials in production, to those stated on the website.

Offer codes or additional override discounts are not available in addition to the Trade Partner trade pricing.

We will use our reasonable endeavours to reply promptly to all correspondence. Such reply may be by email or by post.

Contrado Imaging Ltd holds all right to remove any product from the line at any time with written notice due to product line refinement and marketing.

REFUNDS & GUARANTEES: All sales are final. All products are guaranteed up to 1 full year against any defects that may have occurred during production. This guarantee does not cover normal wear and tear of the products nor marginal colour variation.

REDOS: In the event a redo is needed due to a production flaw or defect, the trade Partner is required to call or email Contrado Imaging Ltd and receive (Return Authorisation). This RA is required to be written legibly on the outside of the box for acceptance. If it is not written on the packaging, the package will be declined and sent back at Trade Partner's expense.

SAMPLES: Trade Partners in the program are strongly advised to purchase minimum THREE assorted samples.

SAMPLE TERMS: In the event you fail to place ANY orders or fail to make every effort to fulfill the quota of at least 3 orders a month within the first three months, you give the right to Contrado Imaging Ltd to charge your line of credit the retail difference due between any wholesale price and our retail prices. This is to deter partners who apply to the program only to try to receive purchases at wholesale prices.

Product Preparation: All Partners involved with the Trade Partner program, are required to be PhotoShop skilled and have the ability to render their client's images to the templates provided by Contrado Imaging Ltd (Templates will be provided to Trade Partners in the Toolkit)

Printing Conditions and Colour Management: Due to the nature of printing onto our selected materials across a range of products, we DO NOT guarantee the exact colour matching. We will do our best.

Product Pricing: Contrado Imaging Ltd provides wholesale costs and suggested retail cost for each product and its additional design options for each bag. Partner Retail prices are determined by the Trade Partners. Trade partner's own premium in their image or service will determine price above and beyond the RRP's.

REPRESENTATION: Trade Partners may only submit the orders of their clientele. A Trade Partner DOES NOT have permission to license or offer distribution rights to another party. A Trade Partner may submit orders on behalf of a third party business as long as it is deemed a small business within their clientele. Please inform Contrado of any medium to large Third Party Orders so that details can be discussed. If a Trade Partner misuses their representation, Contrado Imaging Ltd may terminate the Trade Partner account from at any time, with or without cause.

Termination
We may terminate your Trade Partner Account without notice at our sole discretion.
Once your order or Account is terminated, your images will be removed from our systems. We will refund any monies due in such a circumstance.

Questions or complaints
Complaints or claims must be notified to us within fourteen days of receipt of goods, or in the case of non-delivery, in a reasonable time after the goods were expected to arrive. See our returns policy. If you have a question or complaint, please contact us.

Law and jurisdiction
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.

Communication
If there is a question with your order, a representative of Contrado Imaging Ltd will contact you directly. You agree to contact your customer immediately if required to resolve the question to avoid any additional delay in the production process.

Contact Info: Contrado Imaging Ltd will provide a main contact to follow up with any questions that are not covered. Please make sure you appoint a direct contact to represent your business. This representative will be the liaison for all escalated issues and concerns, as well as updated information, products and training.

Order Status: Please refrain from frequently calling directly to Contrado Imaging Ltd about your customer's order status if it is still within scheduled times. Delayed Order: there may be reasons to why a specific order is delayed. Timelines are good guide but not guaranteed.

Returns Policy

Return of Faulty Goods: If a product is faulty in any way, then you or your customer can return it to Contrado Imaging Ltd within 14 days. Please call our Customer Services Department on 020 8960 4567 upon receipt of the product quoting your account number and order id. A Customer Services representative will then talk you through the returns procedure and give you a Returns Authorisation.

Please do not send your products back to Contrado without contacting a member of our team first. May we remind you to review the terms that you agreed to at time of purchase which are on your order form (if posted) or on our web site if purchased online and in the online order confirmation email.

We are determined that you should be a happy Partner and we put in huge efforts to produce the best items we can, but human error may occasionally surface. If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions:

Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.

To return faulty goods you need to firstly contact a member of our Customer Services on 020 8960 4567. Please send written notice and return the product to Contrado Imaging Ltd (please see the Contact Us page for the address)

We will only acknowledge returned goods if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs.

It is only when we receive the item in its original state, that Contrado will redo or recommend remedy for a faulty item. Please note if the product is not in an unused condition then we will not be able to offer you a remedy save for faulty workmanship which we may repair.

Where there is minor fault we may suggest an alternative remedy. It is rare that problems occur.

Privacy Policy

When you input information, or request services from us, we have strict security procedures covering the storage and disclosure of your information (although we do not warrant that this is the case) in order to prevent unauthorised access to comply with the UK Data Protection Act of 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

This privacy statement sets out how we will treat your personal information and forms part of the Terms and Conditions of this site. We may occasionally modify this Privacy Statement.

The information that we hold about you may be used by us to contact you [either in writing, by post, by fax or by e-mail] about changes to the Contrado TPS, websites, our products and services.

We may collect information about your tastes and preferences both when you tell us what these are and by analysis of website traffic, including by using cookies. A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the Contrado Website our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the Contrado Website.

We may use information collected about you to help us (a) develop the design and layout of the Contrado TPS website to ensure that it is as useful and enjoyable as possible and (b) to inform you of goods, services and special offers that may be of interest to you.

No mailing list either by post or email is operated in the interests of not annoying you. This does mean you may like to revisit our site regularly as there will not me reminders or alerts to Special Offers or new product developments.

We may also provide aggregate statistics about our services, competitions, clients, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

If you are under 18 years old, you must give us the email address of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consents from them.

To comply with applicable laws and lawful government requests, we reserve the right to access and disclose individually identifiable information to operate our systems properly or to protect our users or ourselves. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the Contrado Website, and that use is deemed by us inconsistent with the Terms and Conditions.

In the unlikely event that the Contrado Website and the customer data relating to it are sold to a third party, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.

We reserve the right to pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request.