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Frequently Asked Trade Questions

Can the Trade Partner Program apply to photographer partners outside the UK?
Yes. All our shipping is handled by secure international shipper - usually TNT International. You may find international duties apply if outside European Union - please contact your local customs office for certainty.

Do you have sales quotas for partners?
No heavy pressure here. We set a standard of reaching of 3 or 4 orders per month, more during the Christmas season. We deter partners who apply to the program only to try to receive purchases at wholesale prices by reserving the right to charge full price on their initial order if there is no repeat business.

What if my business does not meet quota each month?
It is okay if your business occasionally does not meet quota each month. We are more concerned about your business's sales over time. If your business has not ordered in 3 months, we would then call you to see what may be the problem as well as suggest any marketing strategies to assist your sales. If after this effort your business's sales do not improve, we will then discuss if the program is still a good fit for your business.

I need to have an idea of what our wholesale cost will be, do you have a list you can send me or your prices?
A Confidential Wholesale Price List is available in our Trade Partner System. You have to be an approved partner to see this due to proprietary information. Wholesale pricing is up to 40% off our current retail prices. Most partners double the price or charge even more for the premium in the product.

How will you Invoice?
The invoices are generated automatically in the system purchase by purchase. They have the legal requirements of VAT invoices.

How much are samples?
Business samples are charged at the same wholesale cost. All partners are expected to purchase a minimum of 3 assorted samples for an adequate representation.

Can you send goods direct to customer?
Yes this is part of our service - we will fulfill the order to the destination delivery address you specify in the order. And it goes with a despatch note in your branding.

Can you send goods direct to me?
Yes if you wish - we will fulfill the order to the destination delivery address you specify in the order process.

What about despatch notes - will they have Contrado logos all over them?
No all our Trade Partner System orders are despatched with no reference to us (save for the postal return address for Special Delivery or Courier account paperwork). The despatch note has your logo on it if you uploaded logo into your Trade Account.

What paperwork goes out with the order?
There is only one sheet that goes out with the order - the despatch note. If you have set your despatch note preference with your logo on the TPS then that will appear on the despatch note that goes with your order.

Can I brand my orders?
Yes, if you have set your despatch note preference with your logo on the TPS then that will appear on the despatch note that goes with your order.

What is the turn around on all orders?
All orders are estimated to arrive within 7-28 days depending on which item you ordered to UK (+2 extra days international) from when complete order is received.

Refunds?
Due to the personalisation of the products, we do not offer any refund except where goods are physically faulty - i.e. a tangible fault. All sales are final. See also Returns.

Colour Management?
We do not do any additional colour management to your images. Please bear in mind that many of our print techniques onto various substrates will not stand technical analysis to determine colour correctness. We print using deep fibre sublimation on many of the fabrics and whilst extremely close and ideal for our purposes, you may find marginal colour variation. We will not refund for marginal variation. We print black and white as greyscale.

What printing considerations are there?
Due to the nature of printing onto fabric, we DO NOT guarantee the exact colour matching for images on fabrics. Many factors come into play when printing your images onto fabric. Bear in mind seam allowances and handle holes on bags and wrap allowances on canvasses.

What do I need to take into account regarding the subject of the photo?
When you choose your photo, make sure the subject is clear and has enough room around it to fit the shape of the bag. Please bear in mind that there is approximately 1cm of the fabric print that gets stitched into bag items by hand on all four sides. Please be sure to avoid any key subject at the very edge of the photo. The eyelet handle holes must also be taken into consideration. We do our very best to avoid eyelets landing on any key features, but it is worth noting this point at the stage of choosing your photo.

Approx. where will the eyelets go?
About a eighth of the way down from top and one third of the way in from sides on big bag. One-quarter way in on small bag.

Can I charge the customer any retail amount for the items?
Yes. Although a customer may see the same type of handbag on any Contrado web site, your images or service will be why they purchase the product through your business.

Can I have my own labels?
Sorry not inside the bags. You can watermark any images in any way you like for any of the products.

Can I offer all the Contrado items to my customers?
Yes, you may offer all the items seen on our websites to your customers.

What shipping courier do you use?
All orders are sent either RM Signed For or in some instances Special Delivery. Generally they arrive next working day. Orders over 2KG are sent City Link Next Working Day delivery. International are sent by TNT - generally next day into EU or East coast USA, or 2-3 days rest of world.

Can my business submit orders for third parties?
Yes within reason for example to a small local businesses, but a third party business is not exclusive to you. If they look hard they will probably find us. If in doubt please discuss third party orders with us. We do not allow you to license or offer distribution rights for the resale of our products and services. If you have any significant businesses that approach you for significant account business, please talk to us.

Can a Partner request "Rush Service" for their order?
No, all orders are treated equally on a first in first out basis. Please do not ask for special treatment, but rest assured no one is queue jumping you. Please DO NOT give customer's exact dates of arrival. Just explain the lead times.

Can you guarantee delivery by exact dates?
Not always but we try to accommodate. Please do not push for timescales shorter than our published times. Due to the many details that go into producing our goods, we cannot guarantee an exact date for delivery until very near completion.

Can the customer pay extra for Overnight Shipping or Expedited Shipping?
Yes. Indicate this to us and we can have the order sent either special Delivery or even same day by bike courier if in region of London UK. This would cost you more.

It has been over timescale and the customer has not received their order?
This may be due to the demand of services. Please contact us and we can update you. You may always contact us via email to check on the progress of your handmade item.

Marketing Materials? Do you provide images and copy?
Yes we have provided an image bank where you can select any images to help you promote the products. High or Low res. Naturally you can photograph your own samples. You can use any copy from our sites relating to the items you are selling restricted only to the use of promoting Contrado goods. See www.bagsoflove.co.uk and www.photo-canvas.com for ideas.

DESIGNING

Will Contrado provide templates for the products?
Yes for items where templates are required e.g. bags to see handle holes and seam allowance. You will need PhotoShop to benefit from the templates.

Do I have to have the ability to render my images in Photoshop?
Yes this is useful if you want things done your way. However we will do our usual treatments otherwise. This allows all partners to have more control on how their image will look on the bag.

Can I supply original photos?
Yes - order though the TPS and elect to post them to us - but we prefer digital files or scans on CD if you have to post.

What type of file do you want it saved as?
Please save your images as a .jpg or .tiff file.

Can I put my business's logo on my images?
Yes inside your images but not your own garment label on bags or cushions.

Will Contrado Imaging Ltd. be using its own logo on my images?
No. Contrado Imaging Ltd. will not be placing it's logo on the actual image.

For customer FAQ's and information: CLEANING / CARE / - PLEASE SEE OUR GENERAL FAQ'S ON OUR CONSUMER WEBSITES http://www.bagsoflove.co.uk/faq.asp