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CRM Executive

CRM Executive

We are looking to expand our London-based team with a CRM Executive
Within CRM, we have ambitions to define a new strategy, create data driven test and learn programmes to offer more personalised experiences to our customers and you will play a key part in developing and executing this strategy for the European market.

Responsibilities

  • Developing a thorough understanding of European markets, including ongoing liaison with Marketing team managers for European markets to identify opportunity areas for CRM
  • End-to-end project management of targeted newsletter campaign development and execution, including briefing, link proofing, QC, offer code generation, execution and measurement
  • Development and optimisation of campaigns across the customer lifecycle, including acquisition, onboarding, retention, win-back and loyalty through collaboration with Senior CRM Manager, Brand,
  • Trade, UX and Analytics colleagues
  • Identify opportunities to launch new campaigns, develop new content or offers for targeted segments to deliver incremental margin and improve customer experience

Daily Tasks

  • Briefing copy and design to our in-house team, outlining audience, campaign objective, key messages and tests
  • Building campaigns in our CMS tool and Mailchimp
  • Briefing data requirements and campaign workflows to ensure campaigns are built, developed and executed accurately in line with CRM contact strategy
  • Analysing and evaluating campaign tests, making recommendations for future improvements to improve key KPI’s and campaign metrics
  • Ongoing reporting of campaign results to showcase successes, highlight challenges and enable continuous optimisation of CRM activity
  • Act as a brand guardian for CRM communications, ensuring that all copy and design aligns to our brand guidelines and tone of voice

Requirements

  • Data and analytical skills with an ability to draw conclusions and recommendations based on your analysis
  • Eager to learn, understand, challenge, experiment and not afraid to fail
  • Ability to effectively manage multiple projects to fixed deadlines
  • Self-starter. Organised and highly motivated
  • Fast learner, ability to learn new technologies
  • Adaptable to change
  • Experience of managing campaigns across the customer lifecycle
  • Experience using a content management system (CMS) to manage dynamic email content
Apply for this role

Contrado Imaging Ltd - The Company:

Welcome to Contrado, a rapidly expanding custom lifestyle, fashion and homeware Company. We are changing the way people buy these products. We seek another talented person to help. Our technology driven company was founded in 2002. Now we are a diverse team of 120 awesome people in West London designing and making a variety of sought after creative clothing, gift and home products. Excitement is guaranteed as we design, print & make products on demand. We sell direct to consumers through our websites, with expanding worldwide reach. And we’re growing fast. That’s where you come in.

We are worldwide: UK, France, Germany, USA, Italy, Spain, Japan, Holland, Sweden, Ireland, Australia, and United Arab Emirates, Canada, with more to come.

Please see our web sites to get a feel for our service. Apply now and help change how people buy lifestyle products.

Benefits Include

  • Enjoyable atmosphere, fast-paced, fun, and creative environment
  • Competitive salary to skill level with potential 10-15% overtime bonus. Every minute you work is paid.
  • On site fully equipped company gym (Technogym)
  • Breakout and social games areas with trampoline, pool table, table football, table tennis
  • Up to 35 days of holidays incl. Bank Hols
  • Flexible working hours (for most roles)
  • Occupation sick policy
  • Subsidised season ticket loan
  • 50% preferential staff discount
  • Free fruit, bottomless ground coffee and fresh orange juice
  • Bike park for cyclists
  • Ongoing training; online, internal, conferences and books
  • Team outings, BBQ's, events
  • Eye care vouchers

We have a great culture of teamwork and friendship through hard work and positivity. We enjoy an inclusive, warm atmosphere, and we seek individuals who thrive in that environment. We offer flexibility, concise and swift decision making and less hierarchy. If this works for you, apply now for this job opportunity.


We Offer: Competitive salary to skill level. Exciting meaningful challenging projects. Excellent working atmosphere. Up to date technology and ongoing training.


Inclusivity, Diversity & Fairness Statement 
We are a united and mixed bunch here at Contrado. We find and nurture talents in so many people for the benefit of all. In addition we work hard to create a representative, inclusive and friendly team. We share different experiences, varying perspectives and backgrounds, and combine them to make for better lives and workplace. A positive approach to fairness, creates a better experience for our customers too, because we are a reflection of each one of them, and they like us more for it. We are fair and even in all areas such as gender, race, disability, colour, religion or belief, national / regional origin, age, sexual orientation, marital or parental status.

Apply Now: 

Apply with your CV and cover letter explaining how you can contribute.


  • Enjoyable atmosphere, fast-paced, fun, and creative environment
  • Competitive salary to skill level with potential 10-15% overtime bonus
  • On site fully equipped company gym (Technogym)
  • Breakout and social games areas with trampoline, pool table, table football, table tennis
  • Flexible working times
  • Subsidised season ticket loan
  • 28 days holiday (inclusive)
  • Pension scheme
  • 50% preferential staff discount
  • Free fruit, bottomless ground coffee and fresh orange juice
  • Free car parking, bike park
  • Ongoing training; online, internal, conferences and books
  • Team outings, BBQ's, events

We have created a great culture of teamwork and friendship through hard work and positivity. We enjoy an inclusive, positive atmosphere, and we seek individuals who thrive in that environment. We offer flexibility, concise and swift decision making and less hierarchy. If this works for you, apply now for this job opportunity.

  • Enjoyable atmosphere, fast-paced, fun, and creative environment
  • Competitive salary to skill level with potential 10-15% overtime bonus
  • On site fully equipped company gym (Technogym)
  • Breakout and social games areas with trampoline, pool table, table football, table tennis
  • Flexible working times
  • Subsidised season ticket loan
  • 28 days holiday (inclusive)
  • Pension scheme
  • 50% preferential staff discount
  • Free fruit, bottomless ground coffee and fresh orange juice
  • Free car parking, bike park
  • Ongoing training; online, internal, conferences and books
  • Team outings, BBQ's, events

We have created a great culture of teamwork and friendship through hard work and positivity. We enjoy an inclusive, positive atmosphere, and we seek individuals who thrive in that environment. We offer flexibility, concise and swift decision making and less hierarchy. If this works for you, apply now for this job opportunity.

  • Enjoyable atmosphere, fast-paced, fun, and creative environment
  • Competitive salary to skill level with potential 10-15% overtime bonus
  • On site fully equipped company gym (Technogym)
  • Breakout and social games areas with trampoline, pool table, table football, table tennis
  • Flexible working times
  • Subsidised season ticket loan
  • 28 days holiday (inclusive)
  • Pension scheme
  • 50% preferential staff discount
  • Free fruit, bottomless ground coffee and fresh orange juice
  • Free car parking, bike park
  • Ongoing training; online, internal, conferences and books
  • Team outings, BBQ's, events

We have created a great culture of teamwork and friendship through hard work and positivity. We enjoy an inclusive, positive atmosphere, and we seek individuals who thrive in that environment. We offer flexibility, concise and swift decision making and less hierarchy. If this works for you, apply now for this job opportunity.

Apply for this role

SPIN TO WIN!