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IT Assistant

About the Team

An already established software engineering team comprises Development, QA, IT, Security, Customer Support, Digital marketing following agile development principles including 2 week sprints, stands-ups, automated deployments through dev-ops fundamentals, multiple staging environments a few to mention.


Principal Accountabilities:

  • Position's primary focus may be in the areas of computer operations, user, and desktop support (hardware and software), helpdesk, and data management.
  • Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals to achieve desired results.
  • Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, equipment maintenance and repair and computer operations assignments.
  • Requires minimum supervision and may act as lead when the need arises (. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or next level of support.).
  • Updates supervisor on status of projects or technical issues.
    Sets up and configures desktop computers, peripherals and accounts assigning security level.
  • Installs software and installs and repairs hardware and peripherals.
  • Coordinate and assist with ITOPs team for other related tasks.

Skills and Experience:

  • Two or more years of related experience with computers and providing customer service in a technological environment. May require the knowledge of a variety of hardware as well as software, and operation systems. May be tested on appropriate computer skills as required.

Employee Benefits

  • Enjoyable atmosphere, fast-paced, fun, and creative environment
  • Every minute you work is paid (Overtime pay)
  • 5 days a week. Flexible working hours
  • Hybrid working
  • Work-life balance
  • Mediclaim & accidental death insurance coverage
  • Referral bonus scheme
  • 28 days holidays including bank holidays (up to 35 depending on years of service)
  • Free fruit, bottomless ground coffee and fresh orange juice
  • Ongoing training; online, internal, conferences and books
  • Team outings, BBQ's, events
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About us

Contrado started in 2002 from the kitchen of our founders Chris and Fran. Since then, we’ve grown rapidly and have proven to be established leaders in design and print manufacturing. 
Contrado means ‘make and deliver together’ and we’ve proudly built a strong community of creatives who are driven by this value.

Our platform enables creatives to sell art and build their brands while giving like-minded consumers the chance to find unique, designer products made to last. 
We print original designs on a range of premium quality products from homeware to fashion and each piece is sustainably handmade to order inside our one-stop production house within 24 hours.

We’ve grown from a few people to 160 and we now operate in 14 countries but we still believe in the same values as day one.

Inclusivity, Diversity & Fairness Statement 
We are a united and mixed bunch here at Contrado. We find and nurture talents in so many people for the benefit of all of us. In addition, we work hard to create a representative, inclusive and friendly team. We share different experiences, varying perspectives and backgrounds, and combine them to make for better lives and workplace. A positive approach to fairness, creates a better experience for our customers too, because we are a reflection of each one of them, and they like us more for it. We are fair and even in all areas such as gender, race, disability, colour, religion or belief, national / regional origin, age, sexual orientation, marital or parental status.

How to apply

This is a key position and we’re curious to know why you think you’d be a good fit. 
Please apply with your CV and a link to your portfolio, along with a cover note.
We understand the time and effort that goes into applying for a job you love so we’ll always get back to you on your application status.
Thanks and good luck!

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