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Returns

Easy returns

Returns

Long story short

Even sometimes our best efforts have hiccups, so don’t be afraid to get in touch.

If you need to return or discuss an order, then get hold of one of our pro-active Customer Service team. Not just friendly voices, super helpful too.

We want you to love your purchase

If a product is faulty in any way, then we will redo it. Please call our in-house Customer Services team quoting your order number within 21 days of receiving your product, and we will act fast. A Customer Services representative will explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our customer care team.

In most cases, remedy action is taken as soon we are clear on the issue via email, usually within in a few hours. If the fault cannot be verified over email, the item may be required to be returned to us for inspection. Please do not send a product back to Contrado without contacting a member of our team first, as we may be able to save you the trouble.

We are determined that you should be a happy customer, and we put in huge efforts to produce the best product we can. If it hasn't happened or if you are unsatisfied, please raise your concern so we can fix it and improve.

Sadly we cannot accept return of non-faulty goods because the bespoke product has been produced and customised specifically to order, therefore impossible to reuse.



Reviews for Contrado UK

Rated 4.9/5 based on 357 customer reviews view all

A well made lamp with a beautiful design that will work perfectly in our house. Delivered quickly and in good condition, thanks!
Rated 5 / 5 stars - by
Faultless order process, the site is easy to navigate, after buying samples of the fabrics on offer I was able to choose with confidence. My design was printed perfectly - very pleased with the result :)
Rated 5 / 5 stars - by
Very pleased with this sample pack. The number of different fabrics is incredible and being labeled like they are, makes it so much easier to find exactly what I need, the first time. Looking forward to working with Contrado, as they are very well stocked in all types of fabrics, to work with. Thanks so much!
Rated 5 / 5 stars - by
I ordered the fabric label sample pack and the colours and quality look great. There are also a wide selection of sizes available. It came super speedy after ordering. I would definitely recommend.
Rated 5 / 5 stars - by