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CSR/Sr. CSR

Overall Purpose of the role

Help people with our products to total satisfaction and promote our brands to customers via Chat, Phone, Email and social networks as required. An individual who wants to meet new people and always knows the right thing to say, both to customers and employees.

Principle Accountabilities and Responsibilities

  • Securing an excellent customer experience, supporting customers (phone, chat, email) in a multitasking environment – customer service & sales
  • Positive outlook and pro-active problem-solving skills
  • Order follow-up and prioritisation (knowledge of despatch systems and packing processing)
  • Good MS Excel skills and creative eye for design
  • Some basic understanding of design and optimised images, e.g. Photoshop,
  • Interested and up to date with internet / mobile trends
  • Experience in a highly competitive area is desired
  • High energy core skills – strong outgoing personality, drive, enthusiasm, persistence, winning mentality. Persuasive approach with good communication skills, manners and patience.

Essential Skills – Abilities

  • Good MS Excel skills and creative eye for design
  • Some basic understanding of design and optimised images, e.g. Photoshop,
  • Interested and up to date with internet / mobile trends
  • High energy core skills – strong outgoing personality, drive, enthusiasm, persistence, winning mentality. Persuasive approach with good communication skills, manners and patience
  • Positive outlook and pro-active problem-solving skills



Experience

  • Experience in a highly competitive area is desired
  • Fresher can also apply

Other Requirements

  • Willing to occasionally work unsocial hours
  • Shift: Rotational shift

Apply for this role

Contrado Imaging India Pvt Ltd -  @ Ahmedabad, India - The Company: 

Welcome to Contrado, a rapidly expanding custom lifestyle, fashion and homeware company. We are changing the way people buy these products. We seek another talented person to help. Our technology driven company was founded in 2002 in London, UK. But since 2018, we also have offices in Ahmedabad, India. Here, we now have a diverse team of 120 awesome people, lifting our company to new exciting heights. Excitement is guaranteed as we design, print & make products on demand. We sell direct to consumers through our websites, with expanding worldwide reach. And we’re growing fast. That’s where you come in. 
 
We are worldwide: UK, France, Germany, USA, Italy, Spain, Japan, Holland, Sweden, Ireland, Australia, and United Arab Emirates, Canada, with more to come. 
 
Please see our websites to get a feel for our service. Apply now and help change how people buy lifestyle products. 
 

Benefits include 

  • Enjoyable atmosphere, fast-paced, fun, and creative environment
  • Competitive salary to skill level. Every minute you work is paid.
  • Up to 35 days of holidays incl. Bank Hols
  • Flexible working hours (for most roles)
  • 50% preferential staff discount
  • Ongoing training; online, internal, conferences and books
  • Free fruit, bottomless ground coffee, tea, and fresh orange juice
  • Mediclaim and accidental death coverage
  • Team outings, events

 

We have a great culture of teamwork and friendship through hard work and positivity. We enjoy an inclusive, warm atmosphere, and we seek individuals who thrive in that environment. We offer flexibility, concise and swift decision making and less hierarchy. If this works for you, apply now for this job opportunity. 

 
We offer:?Competitive salary to skill level. Exciting meaningful challenging projects. Excellent working atmosphere. Up to date technology and ongoing training. 

 
Inclusivity, Diversity & Fairness Statement? 
We are a united and mixed bunch here at Contrado. We find and nurture talents in so many people for the benefit of all. In addition, we work hard to create a representative, inclusive and friendly team. We share different experiences, varying perspectives and backgrounds, and combine them to make for better lives and workplace. A positive approach to fairness, creates a better experience for our customers too, because we are a reflection of each one of them, and they like us more for it. We are fair and even in all areas such as gender, race, disability, colour, religion or belief, national / regional origin, age, sexual orientation, marital or parental status. 
 
Apply Now:
Apply with your CV and cover letter explaining how you can contribute.

Apply for this role