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Warehouse Operations Manager - Production and Logistics

The Role

Boost your career by joining an ecommerce manufacturing logistics company with 20+ years of operational expertise and technology advancements, where the future of on demand logistics is becoming reality. You will be leading a warehouse and factory operation consisting of multiple prediction units eg packing, quality Control, print, sewing, cutting, canvas making, and leather goods.


  • Responsibility for the management of the warehouse operation; making sure the warehouse runs in an efficient and cost-effective manner. Around 100 - 150 staff.
  • Managing Workflow. For example reading and acting on data dashboards and reports on orders status, volume of parcels packed and despatched, hours worked, staffing levels, productivity, efficiency in 10 production centres within the factory.
  • Responsible for managing and planning inbound stock; the picking, packing and despatch of products; maintaining stock levels; monitoring warehouse space; planning staff rotas; ensuring a safe working environment, etc.
  • You will take full responsibility for the on-going management of a team of Warehouse Supervisors and Colleagues. You will lead, manage and motivate them and ensure that they provide an efficient and cost-effective service through setting them achievable objectives, conducting regular reviews and identifying any training need.
  • Managing 10 Team Leaders to organise their teams for production schedules to complete orders in timely manner for expecting end customers.
  • Manage maintenance/handy man and other services, safety & warranty cover.
  • Overall operational effectiveness of all warehousing and fulfilment activities (goods inwards, stock management, order fulfilment and logistics).
  • Plan and implement a project to expand company warehouse capacity, especially space optimisation.
  • Responsible for site Health & Safety and Risk Assessments.
  • Interpret and action sales data and inventory analysis to ensure the availability and accurate picking, dispatch and delivery of stock in line with forecasted customer demands.
  • Managing Warehouse, Logistics, Assembly and fulfilment to provide an unrivalled level of service to customers and meet same-day and next-day delivery targets.
  • To maximise the weekly, monthly and annual performance of the site providing leadership, focusing on customer requirement, effective operational performance, colleague engagement and succession planning.
  • Develop strong management capability through effective performance management, mentoring and development of the team
  • To provide effective, safe, accurate and timely stock management to include space management.
  • Managing disciplinary & grievance cases with HR.
  • Managing Warehouse Operatives who conduct:
  • Receiving, checking, sorting labelling the full range of products entering the warehouse.
  • Quality Control, Picking, packing and shipping customer orders.
  • Adhering to full and wide-ranging safety, quality and production standards.

Sometimes the Working Day will Include:

  • Standing and walking for long periods.
  • Lifting and moving products up to 23kg in weight.
  • Relocating products using forklifts, pump truck and power pallet truck.
  • Lifting, bending, twisting, kneeling and crouching so you must feel comfortable doing so.
  • Talking to many team members in motivational language, with instructions and firm authority when needed.
  • Surprise or unexpected events on site, and extra hours of supporting duties.


  • Hands on Warehouse Manager in a fast-paced retail environment.
  • Effective Team management skills.
  • First-class communication skills to interact at all levels.
  • Proactive, with a ‘can-do’ attitude and ability to use own initiative.
  • Strong IT skills and excellent analytical problem solving.
  • Ideally, experience of a start-up operation.
  • Some project management experience would be an advantage.
  • Numerate, experience of budgeting and P&L.
  • The ability to work under pressure and to set deadlines.
  • Excellent decision-making, with the ability to lead/manage teams.
  • Flexible with hours and able to work weekends.


  • Highly competitive salary.
  • Potential 10%-15% overtime bonus as per requirement.
  • On-site fully equipped gym (Technogym).
  • Flexible working hours by application.
  • Up to 50% Contrado discount.
  • Ongoing training
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About us

Contrado started in 2002 from the kitchen of our founders Chris and Fran. Since then, we’ve grown rapidly and have proven to be established leaders in design and print manufacturing. 
Contrado means ‘make and deliver together’ and we’ve proudly built a strong community of creatives who are driven by this value.

Our platform enables creatives to sell art and build their brands while giving like-minded consumers the chance to find unique, designer products made to last. 
We print original designs on a range of premium quality products from homeware to fashion and each piece is sustainably handmade to order inside our one-stop production house within 24 hours.

We’ve grown from a few people to 160 and we now operate in 14 countries but we still believe in the same values as day one.

Inclusivity, Diversity & Fairness Statement 
We are a united and mixed bunch here at Contrado. We find and nurture talents in so many people for the benefit of all of us. In addition, we work hard to create a representative, inclusive and friendly team. We share different experiences, varying perspectives and backgrounds, and combine them to make for better lives and workplace. A positive approach to fairness, creates a better experience for our customers too, because we are a reflection of each one of them, and they like us more for it. We are fair and even in all areas such as gender, race, disability, colour, religion or belief, national / regional origin, age, sexual orientation, marital or parental status.

How to apply

This is a key position and we’re curious to know why you think you’d be a good fit. 
Please apply with your CV and a link to your portfolio, along with a cover note.
We understand the time and effort that goes into applying for a job you love so we’ll always get back to you on your application status.
Thanks and good luck!

Apply for this role