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Quick Links
Can I change my delivery address? #
You can update your delivery address from the Order Summary page before your order has been shipped. If you no longer see the option to make changes, please contact our Customer Service team as soon as possible. We will do our best to arrange the update before dispatch.
Can I cancel or change my order? #
You can pause, cancel, or make changes to your order within 30 minutes of placing it, provided production has not started. If you have selected "Print As Is" or your order is already in production, changes may no longer be possible.
Please note that orders cancelled after production has started may be subject to a 20% cancellation fee.
How can I check the status of my order? #
You can track the progress of your order using the Order Status tool at the top of our website or by visiting your Order Summary page within your account.
Do you ship internationally? #
Yes, we ship worldwide. Available delivery options, shipping costs, and estimated delivery times are displayed during checkout based on your delivery address.
How do I report an issue with my order? #
If there is a problem with your order, please contact our team via email or live chat and provide photographs of the item received, including an overall image and close-up photos showing the issue. Our team will review the details and work to resolve the matter as quickly as possible.
What information do I need to provide for a bulk order quote? #
To help us provide an accurate quote, please include the product type, quantity, preferred sizes, material requirements, artwork (if available), delivery address, and required delivery date. The more information you provide, the more accurate your quote will be.
What order value or quantity is suitable for a bulk enquiry? #
Bulk enquiries are generally best suited to larger or custom projects, typically with an order value of £1,000 or more. However, we are happy to review enquiries of any size and advise on the most suitable options.
How long does it take to receive a quote, and what happens next? #
We aim to provide a quote within 12–24 hours, depending on the complexity of your request. Once your enquiry has been submitted, our team will review the details and contact you if any additional information is required.
Can I order a sample before placing a larger order? #
Yes. As we have no minimum order quantity, you can order a single sample to assess the print quality, materials, colours, and overall finish before committing to a larger order.
Do you offer artwork assistance and international shipping? #
Yes. Our team can help ensure your artwork is suitable for printing, and we ship worldwide. To provide accurate shipping costs and estimated delivery times, please include your full delivery address and postcode with your enquiry.
How should I prepare my artwork for printing? #
For the best results, upload the highest-resolution artwork available and review any quality warnings shown in our design tool before placing your order. Higher-quality artwork will generally produce better print results.
What fabrics and materials can I choose from? #
We offer a wide selection of fabrics and materials, depending on the product you are ordering. You can browse our fabric collection and use filters to narrow down options by fabric type, weight, stretch, intended use, and other characteristics to find the most suitable material for your project.
How can I ensure my pattern repeats seamlessly? #
Whether a pattern repeats seamlessly depends entirely on the design tile you upload. If you are unsure whether your pattern will repeat correctly, we recommend ordering a small sample print first to check the repeat before placing a larger order.
Which file formats and colour profiles should I use? #
For the best results, we recommend uploading high-quality JPEG, PNG, or TIFF files in the sRGB colour profile. Files can be up to 600MB in size. Designs created in other colour profiles can still be printed, although some colour variation may occur.
Can I order a test print before placing a larger order? #
Yes. We highly recommend ordering a sample test print, particularly when selecting fabrics or refining colours. You can print your design on your chosen material and even include multiple colour variations within the artwork to compare the printed results before proceeding with a larger order.
How do I create a store with Contrado and earn Commission? #
ign up as a seller through your Contrado account and create your own online store. You can then add your designs to our products and start selling without holding any stock, earning commission on every sale.
How does drop-shipping work? #
When a customer places an order, we produce and ship the product directly to them on your behalf. This means you do not need to manage inventory, production, or fulfilment.
Do I need to buy stock in advance? #
No. All products are made to order, so there is no need to purchase or store inventory before making sales.
Can I connect Contrado to my website or online store? #
Yes. Contrado offers integration options, including API connectivity, which can help automate order processing and fulfilment. Please contact our team for more information about the integrations available for your business.
Can I order samples before selling my products? #
Yes. We recommend ordering samples so you can review the print quality, colours, materials, and overall finish before offering products to your customers.
If our curated resources didn't provide the answers you seek, our support specialists are available for a personal consultation.
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