What's the best resolution to print in?
We print at 200dpi, which is a good combination of quality and file weight. Ideally, your image should be scaled to 100% at 200dpi, this means that no resizing of your file occurs stopping any interpolation.
Should I save my file as a TIFF or JPEG?
For multi-coloured or very detailed files we recommend using a tiff format, but they must be flattened. For simple colours and low detail files, a jpeg is fine.
Which colour model should I choose? RGB or CMYK?
We advise providing images in the RGB colour space. Specifically using the sRGB image profile, to achieve best colour results. What does this mean? In your editing software choose RGB as the working space, and assign the image profile as sRGB (full name sRGB IEC61966-2.1)
What does GSM mean?
Grams per Square Meter (GSM) is an international standard for measuring the weight of paper or fabric. GSM uses the weight of a square meter (1000 x 1000mm) as an indication of the weight and thickness of a given fabric. We class 20-100gsm as light (summer fabrics, gauzes and fine silks), 101-249 gsm as medium (most clothing fabrics) and 250+ gsm as heavy (upholstery fabrics, and other specialist fabrics).
What are the bleed areas?
When designing your product, it’s best to make sure that your image is slightly larger than needed. In printing, the extra printed image is referred to as a “Bleed Area” or margin, and it is removed from the finished piece. A bleed area acts as a buffer for slight inconsistencies in the manufacturing process. however, it’s important to fill your bleed areas completely, or you may end up with white, unprinted strips along the edge of your finished product.
Do you print on garments a customer supplies?
Unfortunately not. All our garments are printed on flat fabric and sewn into finished products, which gives a better, finished result and all-over print. We test meticulously so that we know what gets the best results on our fabrics, and our facilities cater perfectly to them. We do however print sublimation paper to order, so if you have access to a heat press you can press your fabrics or flat garments easily.
Can you Align a Pattern or design across panels of a garment?
We always strive for the greatest accuracy when printing and constructing your garments. However, due to unavoidable stretch or movement of the fabric during the stitching process, we cannot guarantee perfect pattern registration across garment seams. We are generally accurate within 2-3mm, which Is close enough for most patterns but may show slight issues with detailed geometric patterns.
Can I print my own Labels?
Most of our garments now come with printable label space for you to add your own company information and branding! If you would like to sew in your own labels, we also offer Printed Fabric Labels here.
How is your fabric printing eco-friendly?
With environmental consciousness in mind, our fabrics are all printed using completely water-based inks. This means no chemicals or solvents are used. Our heat fixing procedure fixes the colours and prints, avoiding the downsides of steaming, such as excess or contaminated water returning into the waste system. We have one facility in London where we conduct all the printing, production and fulfillment.
Please note: As everything we provide is handmade to order, all measurements may vary slightly.
Delivery time & Costs
We handmake your item on site, which takes on average 1-3 days. Please check individual production times which are displayed next to the item price on the product page, as this varies from product to product. In rare cases when we need to re-print an item, this may take an additional 1-2 days.
After your item has been manufactured, we ship your order via your chosen method. Please add on the production time to the delivery time to calculate when your order will be with you. Select your delivery method in your basket.
We have a range of trusted shipping options:
- Royal Mail 1st Class Standard (no tracking) - 1-5 working days on average (please note that this can take up to 15 working days in exceptional circumstances).
- Royal Mail 1st Class Recorded (no tracking) - Usually delivered the next working day. It is not a guaranteed next day service, or a tracked service. A signature is required. (Please note that this can take up to 15 working days in exceptional circumstances).
- Special Delivery - Delivered the next working day
- Saturday Delivery (deliver only on Sat)
- Collection from our London Office (between 4-6pm on working days only)
- For international orders or large/bulky packages within the UK, we ship via DHL or Fedex services. This takes on average 2-5 working days.
You can then enjoy or resell your hand-made products with your very own designs.
You can also read more about our terms & conditions and refund policy.
Make use of our Manufacturing and Worldwide Shipping Experience
At Contrado, every product is handmade on site to ensure the highest quality. We provide a dedicated production service as well as a range of fast delivery options. For the past 14 years, we have printed and hand-made countless personalised products for a wide range of customers all over the world and many of them have become loyal customers who love not only our products but also the care, knowledge and dedication from our staff.
Produced and ready to ship within 1-3 days on average.
A speedy Special Delivery service is available where your item will delivered within one working day, after it has been manufactured.
Low shipping fees
- We print and make everything in-house. Production times are dependent on the product.
Express shipping available
- From £1.25 to ship within the UK.
- A speedy Special Delivery service is available where your item will delivered within one working day, after it has been manufactured.