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What's the best resolution to print in?
We print at 200dpi, which is a good combination of quality and file weight. Ideally your image should be scaled to 100% at 200dpi; this means that no resizing of your file occurs, preventing any interpolation. Our design interface will have a quality marker next to the design that you have uploaded, this will change colour using a traffic light system and display a message. The message will let you know if the resolution is too low or if you have a good quality image.
How will my image scale?
When you upload your design our system will automatically scale it to fit your chosen fabric dimensions. In the ‘Product Image’ tab, the displayed dimensions under ‘Print Size’ will show the dimensions of the piece of fabric that you are ordering. For image/design dimensions you need to see the ‘Images & Text Tools’ tab. You can see and edit the dimensions of the image under the quality information next to the thumbnail.
Which colour model should I choose? RGB or CMYK?
We advise providing images in the RGB colour space. Specifically using the sRGB image profile, to achieve best colour results. What does this mean? In your editing software choose RGB as the working space, and assign the image profile as sRGB (full name sRGB IEC61966-2.1)
What is gsm?
Grams per square meter (gsm) is the unit of measurement used to measure the weight of a paper or fabric. This measurement uses the weight of one square metre (1000 x 1000mm) as an indication of the weight and thickness of a fabric. We classify fabrics of 10-100gsm as light (fabrics for summer, fine silk), fabrics of 101-249gsm as medium (most fabrics for clothing) and fabrics of more than 250gsm as thick (upholstery and other specialised fabrics).
What is the bleed area?
When creating your product, it is important to make sure that your image is a little wider than the size needed. In printing, the bleed area allows you to obtain a borderless print. We would advise filling the blead areas, maked with a red checkered area, to ensure you don't end up with white edges. You should make sure that you do not put important details within the bleed area as these will quite likely be lost.
What is crocking and why might it occur?
Crocking, which is fading along the creases, often after washing or heavy use, occurs when you digitally print on natural fabrics - more so when dark or dense colours are used. It can be minimised by using a cool hand wash instead of machine washing as the tumbling of the machine is the main cause of this. To avoid entirely, we would advise using a poly fabric.
Why do my colours appear lighter on organic fabrics?
Our organic fabrics do not have any coatings that the non-organic fabrics have. This means the ink absorbs into the fibres, reducing the colour strength slightly (by approx. -40%). For super strong colours we recommend a non-organic natural fabric.
Please note: As everything we provide is handmade to order, you may find a slight variance in the sizes.
Delivery time & Costs
We handmake your item on site, which takes on average 1-3 days. Please check individual production times which are displayed next to the item price on the product page, as this varies from product to product. In rare cases when we need to re-print
an item, this may take an additional 1-2 days.
After your item has been manufactured, we ship your order via your chosen method. Please add on the production time to the delivery time to calculate when your order will be with you. Select your delivery method in your basket.
We have a range of trusted shipping options:
- Royal Mail 1st Class Standard (no tracking) - 1-5 working days on average (please note that this can take up to 15 working days in exceptional circumstances).
- Royal Mail 1st Class Recorded (no tracking) - Usually delivered the next working day. It is not a guaranteed next day service, or a tracked service. A signature is required. (Please note that this can take up to 15 working days in exceptional circumstances).
- Special Delivery - Delivered the next working day
- Saturday Delivery (deliver only on Sat)
- Collection from our London Office (between 4-6pm on working days only)
- For international orders or large/bulky packages within the UK, we ship via DHL or Fedex services. This takes on average 2-5 working days.
You can then enjoy or resell your hand-made products with your very own designs.
You can also read more about our terms & conditions and refund policy.
Make use of our Manufacturing and Worldwide Shipping Experience
At Contrado, every product is handmade on site to ensure the highest quality. We provide a dedicated production service as well as a range of fast delivery options. For the past 14 years, we have printed and hand-made countless personalised products for a wide range of customers all over the world and many of them have become loyal customers who love not only our products but also the care, knowledge and dedication from our staff.
Produced and ready to ship within 1-3 days on average.
A speedy Special Delivery service is available where your item will delivered within one working day, after it has been manufactured.
Low shipping fees
- We print and make everything in-house. Production times are dependent on the product.
Express shipping available
- From £1.25 to ship within the UK.
- A speedy Special Delivery service is available where your item will delivered within one working day, after it has been manufactured.